{Book}worm Hole

Here’s a quick gut-check on the latest slices of literature that are giving us life. Professionally and otherwise.

The Circle // Dave Eggers

Focused on a fictitious tech behemoth (crafted with a hint of Google and Apple cultures), the story touches upon issues related to privacy, the distinction between work and play, and the overall over-share that’s rampant online. We’re just going to admit this: we worship at the altar of Dave Eggers. Which is interesting because he seems to defy pedestals. From his 826 Valencia efforts to his publishing company, McSweeney’s, Eggers delivers another piece of entertaining culture-gaze, and should be taken as entertainment rather than a scathing critique of Silicon Valley and it’s products.

 

The Customer Support Handbook // Sarah Hatter

Along with a long list of experienced co-authors, Hatter delivers a definitive guide to keeping customers happy and loyal. From community building to help documents, every interaction is important. This is a must-read for the CS-minded and the team leaders of any consumer facing business. At Oliver + Sons we subscribe to the very same philosophies. We too have our fair share of customers and clients who need a little extra engagement. Flipping through these pages is a great cool-down when your support efforts get hot (whether it’s passionate customers or tickets boiling over), like word-iced-tea. Or something.

 

An American Life: Benjamin Franklin // Walter Isaacson

This biography is worth the time, energy and effort for a number of reasons — and, at a hefty 586 pages, we emphasize effort — but, rather than give you a full synopsis, we’ll leave you with a few of our favorite Ben Franklin quotes:

“By failing to prepare, you are preparing to fail.”

“Either write something worth reading or do something worth writing.”

“It takes many good deeds to build a good reputation, and only one bad one to lose it.”

“Wine is constant proof that God loves us and loves to see us happy.”*

* Oliver + Sons personal favorite.